Option to Unsubscribe from All Communications
M
Michael Cooper
If someone unsubscribes from an email via an automation (or sequence), it would be great to have a clearer message about what they are unsubscribing from, or give them an option to unsubscribe from transactional, campaigns and/or SMS. When a subscriber unsubscribes in this scenario, they are given a message "From now on you will not receive our newsletters." however, that's exactly what they would be receiving because a newsletter could/would generally be sent via an "email campaign" which they don't get unsubscribed from.
I also tried to setup an automation to set "If Unsubscribed" then "Mark subscriber as unsubscribed from both mailing and SMS lists" but this doesn't seem to update the subscriber if they unsubscribe from a transactional email. This would also be a suitable alternative if it would work.
I needs to be much clearer about what subscriptions are to both customer and user of Sender.
Thank you!